Shipping & Returns
Thank you for shopping at antaraorganics.com - made by ZENTS
Our customer service concierge will be delighted to assist you with anything you might need. Please call us Monday through Friday between 9 am – 5 pm MST at 888.463.4236 x 221 (toll-free) or email us at customerservice@zents.com.
UPS map of estimated delivery times
Shipping
WHAT ARE YOUR SHIPPING AND HANDLING RATES?
ANTARA Organics by ZENTS offers flat fees for shipping and handling, regardless of the weight or size of your order. We ship via UPS.
- Complimentary standard ground shipping, shipped within the U.S. Please allow for processing time.
- 2nd Day Air: $12 - Please allow for processing time. US orders only.
- Overnight delivery: $35 - Please allow for processing time. US orders only.
- Canada: $20 - May be subject to additional customs duties or taxes that are the responsibility of the customer.
- International shipping: $50 - May be subject to additional customs duties or taxes that are the responsibility of the customer.
INTERNATIONAL SHIPPING
International shipping is not available for ANTARA Organics products. Orders can only be shipped in the United States, to addresses where CBD is legally allowed to be sold.
WHEN WILL MY ORDER ARRIVE?
Orders are generally shipped within 24 - 48 hours (Monday-Friday 9am-5pm MST) from our Colorado location. If your order hasn't reached you within 10 business days please contact us. Please allow for extra time during December, as the mail and UPS are often delayed with holiday shipments.
HOW DO I CHECK ON THE STATUS OF MY ORDER?
You may contact us by email at customerservice@zents.com or by phone at 888.463.4236 (please note our business hours are Monday - Friday 9 am-5 pm MST). We ask that you provide your name, order number, date of order, and contact information.
I JUST ORDERED, BUT I MAY HAVE MADE A MISTAKE ON MY ORDER, HOW CAN I CORRECT IT?
Please review your automatic e-mail confirmation. If there is an error on your order, contact ZENTS immediately. You can reach us by phone at 888.463.4236 or by e-mail at customerservice@zents.com. We are happy to correct any mistakes before the order has shipped, but your order is often shipped out the same day, so please let us know right away. If your package has already been sent ZENTS is not responsible for the cost of reshipping the order, unless an error has been made by our team.
Payment methods
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, Discover, and American Express
Sales tax
We are required by law to collect sales tax for orders shipped to the state of Colorado.
Returns & Exchanges
HOW DO I RETURN PRODUCTS?
ZENTS accepts returns of unopened, unused ANTARA Organics items within 15 days of receipt of your order. We cannot refund shipping unless an error was made by our processing team. Shipping will be charged on any replacement products. To request a return, please contact customer service at (888) 463-4236 or email at customerservice@zents.com.
WHAT DO I DO IF I RECEIVE A DAMAGED PRODUCT?
If your products were damaged during shipment, please save the box and its contents, take pictures of damage and contact us at customerservice@zents.com. We will contact the carrier and your damaged products will be replaced.
Coupons
1) All shipping offers are valid only in the continental US.
2) Coupons can only be redeemed on www.antaraorganics.com, and are not valid in stores or on partner sites.
3) Offers may not be applied to purchases made before or after the offer period.
4) Out of stock and sale items are excluded from coupons.
ANTARA purchases are not eligible for the ZENTS Rewards program Visit our FAQ page.